Showing posts with label Outlook help desk. Show all posts
Showing posts with label Outlook help desk. Show all posts

Monday, November 18, 2013

Retrieving A Lost Outlook Password

Microsoft Outlook is an email client program that allows users to send and receive emails with the help of an online server. This is usually a service offered by your Internet Service Provider (ISP). The users can make use of the ISP email account password to allow the Outlook program to log into the ISP email server for sending and receiving email messages. The Outlook client saves your password to establish the connection with the server but it will not be able to provide you the password in case you forget the password. The Outlook help desk tips explained below will help you to retrieve the lost password of Outlook.

Instructions To Retrieve A Lost Outlook Password
  • Restart the Outlook email client if you have received an incorrect password error while trying to connect to the mail server. Try to re-type the password in the box in case there was a typo error in your previous entry.
  • You can contact the IT department if the Outlook is installed on a business or organization workstation. The IT department should have set up the business email and they will be able to reset your password or can assign you a new password.
  • Call the support desk of your ISP if the Outlook client is using a home Internet provider. You can visit the web site of the ISP to get the phone support number. Your ISP will be able to reset the email account password.
  • You can record your password in a safe place for future reference.
  • After your password is reset, restart the Outlook client and type in the new or retrieved password when you are prompted to do so.
  • Place a check mark in the box near to Remember password. This will allow the Outlook program to connect automatically to the mail server in the future.
  • Click on the OK button. If the password change was successful, Outlook will connect to the service and begin the process of retrieving the emails.
These are the simple steps to retrieve the lost Outlook password. If you have any more doubts, you can contact the Outlook help desk for further assistance. The executive will help you to clear all your doubts and complete the procedure successfully. After the password is reset successfully, you will be able to log into your Outlook account without any issues.

Monday, July 15, 2013

Steps To Sync A Mac Calendar To An Outlook Web Server

The Macintosh or Mac version of the Windows Calendar is known as the iCal. It works the same way as that of the Windows Calendar. The Ical allows the user to arrange their meetings, events and appointments and program it to send you periodic reminders. The calendar feature from Mac also allows the user to transfer all of the entries on your iCal to your Exchange-based Outlook web server. Follow the instruction briefed below to sync a Mac calendar to an Outlook Web Server.

Outlook help desk instructions

Launch iCal application on your computer. To do this, click on the iCal button in the home screen. From the tab, select the label that reads Preferences.
Now, click on the label that reads Accounts.
Place the mouse pointer in the text space labeled Description. Enter you email address into the text space labeled Description. Now, enter your Username into the text space next to the label that reads Username. Press the tab key to move the selection. Enter your password into the text space next to password label. Sometimes these text spaces may get auto filled. If it has been auto-filled, double-check every field to make sure it has the right credentials.
Now, select the tab with the label that reads Server Settings.
Enter you incoming server name under the label that reads Internal server. Enter your server name and other necessary details required to set up an account. If you have any doubts regarding your incoming server, contact our Outlook help team or our IT Help Desk.
Enter you outgoing server name under the label that reads External server.  Enter your server name and other necessary details required to set up an account. If you have any doubts regarding your outgoing server name, contact our Outlook help team or our IT Help Desk.
Now, leave the external and internal servers with the default Server path settings.
Now place a tick mark in the box next to the label that reads Use SSL for both internal and external servers. This will ensure secured communications through your Outlook web server are safe.
Hit the Close button to close the Preferences window.
Follow the instructions briefed above to troubleshoot Outlook calendar problems. For more assistance and help on how to sync a Mac calendar to an Outlook web server, contact our Outlook help desk. For any further clarification, feel free to reach us on our toll free 24/7 help line number.