Monday, June 9, 2014

Internet Explorer 11 Breaks Microsoft’s CRM Software

Compatibility issues have been a major problem with the Internet Explorer 11 as the problem still plagues the web browser. Some of the Microsoft customers are complaining that the latest version of Internet Explorer does not work with one of the products from Microsoft. The users first raised the red flag about the Internet Explorer in October and many reports surfaced that the web browser is rendering a number of websites functionless, including many of the Google and services from Microsoft.

Microsoft had released a fix for this particular issue, even though the reason for the cropping up of these was unclear. It seems that the latest and so-called powerful browser from the Redmond giant seems to be at it again. Moreover, like before, a Microsoft product is taking the hit. This information was confirmed after contacting the Microsoft help and support service team.

Daria Barteneva, who is a service engineer with Microsoft, blogged that the customers of Microsoft Dynamics CRM Online are having issues running the initial configuration of the new CRM Online instances. This includes the free trials also. Barteneva had posted a workaround for the issue, but that was not a big comfort for the affected users. Compatibility View is the name for the mode that makes the latest version of IE behave as if it is an earlier version, complete with the version rendering web standard incompatibilities and quirks.

Microsoft support organization has also published an updated document that lists the browser compatibility for Dynamics CRM. In it, the latest supported version of the Internet Explorer web browser is listed as IE10. Only the desktop version of IE10 is supported. This means that the touch-enabled version for the Windows 8 Start Screen will not work properly.

This news will be a disappointment for the users who have upgraded to Windows 8.1, as the IE11 was included as a part of the upgrade and to increase the disappointment, there is no way to roll back to the old version once you are running the latest operating system from Windows. Finding another computer to run the setup or switching to the Compatibility View is the only option for these customers. If you wish to know more on this news, you can contact the Microsoft help and support service team. They will be able to provide you with more updates on the compatibility issues of Internet Explorer 11.

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